Our customer is one of the nation’s top-performing banking organizations. It utilized L1 helpdesk support from a third-party provider. However, the engagement failed in meeting the desired goals of swift issue resolutions, prompt employee support, and proactive monitoring. Lack of quality support services created various impediments and impacted...Read more
Headquartered in San Jose, California, our customer is a start-up organization that delivers competitive advantage to enterprises through an AI platform for Commerce. The platform had witnessed a significant increase in user base. Consequently, the customer was faced with a wide variety of system and application enhancement needs to cope with user...Read more
Global Strategic Outsourcing (GSO) represents a set of services that an organization delegates to another trusted third-party technology partner for strategic growth. This process can be immensely beneficial for organizations that do not possess the skillsets and resources to manage growth. Download the infographic to learn more about GSO. Read Mor...Read more
According to a recent MarketsandMarkets forecast, the global managed services market will grow from $223 billion in 2020 to $329.1 billion by 2025, at a CAGR of 8.1%. The key drivers of growth of managed services offerings in 2021 and beyond include the high adoption of cloud, automation, analytics, and other disruptive technologies; lack of Read M...Read more